Under the No Surprises Act, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. This is called a Good Faith Estimate.
Patients have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes psychotherapy services.
Patients can ask their health care provider, and any other provider they choose, for a Good Faith Estimate before they schedule a service. Patients can ask for a Good Faith Estimate for specific items or services, or for the total expected cost of treatment.
If a patient receives a bill that is at least $400 more than their Good Faith Estimate, they can dispute the bill.
For questions or more information about a Good Faith Estimate, patients can contact their health care provider.
The recommendations on this website do not constitute professional advice, substitute for professional treatment, or establish a therapeutic relationship. If you are in crisis, please do not use this site. Call or text Blackline (prioritizing BIPOC) 800-604-5841, Trans Lifeline 877-565-8860, Wildflower Alliance Peer Support Line 888-407-4515, NAMI Helpline 24/7 Text "NAMI" TO 741741, or Lines for Life 800-273-8255. Disclaimer for helplines: some crisis line workers are mandated reporters (to the police). You have the right to ask about their reporting policies before sharing anything. If you or someone you know is in immediate, life-threatening danger and decide to call 911, please be aware not all police officers are trained to offer mental health support. If you need to call 911, you may also want to reach out to community leaders, neighbors, friends, and family to be present if the police respond for a wellness check.
Notice to Consumers – Texas Mental Health Services In accordance with Texas law (House Bill 4224 and Section 181.105 of the Texas Health and Safety Code), the following information is provided to help consumers understand their rights and available resources.
You have the right to request a copy of your mental health records. To request your records, please submit a written request to your treating clinician or to the practice directly. Requests may be made via email, secure client portal, or in writing. Records will be provided in accordance with Texas law and applicable privacy regulations. If you have questions about accessing your records, please contact our office for assistance 512-200-3509.
The Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas.
If you have questions about licensure or professional standards, you may contact BHEC directly:
Texas Behavioral Health Executive Council – Contact Us
https://bhec.texas.gov/contact-us/
If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of the
Attorney General:
Office of the Attorney General – Consumer Protection
https://www.texasattorneygeneral.gov/consumer-protection